The City of Amsterdam has many smart technologies in place: from smart devices that measure things (i.e. sensors) to smart devices that steer processes in the city (i.e. actuators) such as traffic lights, charging stations, adaptable street lights, barriers that go up and down, and adaptive digital signs.

To illustrate, throughout the city there are over 200 cameras, about 230 air quality sensors and almost 500 beacons in place. The latter being devices in physical spaces that emit a signal that can be picked up by mobile devices with a specific app.

Smart technologies like these help the municipality to efficiently measure, analyse and steer processes in the urban area. For example to optimize mobility flows in urban environments, to better use available capacity of energy infrastructures, to conduct condition management on the city’s assets, rationalise garbage removal and much more.

Responsible Urban Digitization
On the one hand, innovations like these can help improve the quality of life in the city and enhance safety and efficiency, but also sustainability and livability. Simultaneously, such novel technologies can impact society quite broadly. They could have consequences for matters that citizens value greatly, such as autonomy, privacy, transparency, inclusiveness and empowerment.

“The City does not want its inhabitants negatively impacted by potential privacy infringements, sense of loss of control and understandability, or reactions such as self-censorship.”

Sigrid Winkel | Urban Innovation Officer | City of Amsterdam Chief Technology Office

“Our recent research has pointed out that ‘official’ actors primarily see transparency as a mean to ensure adoption, while citizens see transparency as a starting point for voicing their concerns and influencing the purpose and use of smart technology. This leads us to conclude that we - as designers of these systems - need to aim to design these systems for engagement as well as pushback by society.”

Gerd Kortuem

Professor & AMS PI

Launching a Responsible Sensing Lab
With our Responsible Urban Digitization program, we research, develop and integrate smart technologies like the aforementioned to help solve urban challenges. At the same time, we explore how to embed society’s public and democratic values in the design of these innovations.

As part of this program, we are launching a Responsible Sensing Lab. In essence this is a testbed for conducting rigorous, transparent, and replicable research how our smart technologies placed in public space can be designed in a way that makes the digital city ‘responsible’.

(Re)designing, prototype testing and implementing responsible sensing systems
In the Responsible Sensing Lab academics are invited to connect and work with practitioners who are responsible for digital systems in the city to (re)design, prototype and test (more) responsible ways of sensing in public space for and with the City of Amsterdam.

Hence, the Lab is a place where teams of multi-disciplinary stakeholders – such as computer scientists, policy makers, psychologists, designers and hardware experts – can address existing hardware, software and other city sensing systems.

“The Responsible Sensing Lab is a place where experimentation and technologies come together to (re)design these innovations solutions that make public spaces cleaner, smarter and easier – while at the same time guaranteeing our social values.”

Thijs Turèl

Program Manager Responsible Urban Digitization

Three cases: Human Scan Car, Transparant Charging Station, Camera Shutter
There are already a few examples of projects that will be further explored in the Responsible Sensing Lab. Namely, the Human Scan Car, Transparent Charging Station and Camera Shutter projects.

Firstly, scan cars – vehicles that are equipped with sensors to collect data on the urban environment – are becoming increasingly popular to help the municipality to carry out tasks efficiently. For example with parking policy enforcement, waste registration and advertisement taxation. Apart from making the city more efficient and clean, with this project we question and explore what public and democratic values should be embedded in the implementation of these scan cars.

Together with UNSense, we invited representatives from the City of Amsterdam and Rotterdam, TADA and researchers from TU Delft to join us for a 3-day sprint to design “the scan car of the future”, that also looks at the human and fair values of the advances in technology. To get a full impression of this design sprint, you're welcome to download this booklet.

Designing a Human Scan Car

See like the scan car | Could “function icons” be added to vehicles that show – and thus communicate to civilians – for what purpose it is presently collecting data?

Designing a Human Scan Car

Expanding on existing system | What if civilians could receive instant fine notifications via existing (mobile) apps when a scan car registers that one did not pay or parked incorrectly?

Designing a Human Scan Car

Scan car as a neighbor | Would it be possible for residents to communicate with the cars when they’re located in a 300-meter radius via an app?

Designing a Human Scan Car

Gesture-based polling | Could interactions be enabled with a moving vehicle is further explored: is it’s possible to have a sensor car recognize gestures of people passing by and take note of their responses?

“Design should play a role in guiding the perceptions of, and interactions with, automated sensing systems in the city. Going through this process with AMS Institute's researchers and public servants, we’ll be able to bend the design towards a more consciously chosen, collectively desirable future.”

Tessa Steenkamp | Sensorial Experience Designer | UNSense

UNSense

Secondly, the transparent charging station is a design project meant to explain smart charging algorithm decisions to users. In the near future, when electric cars become more prevelant, the electicity grid will no longer be able to charge all electric cars at the same time. Smart charging algorithms will help coordinate which car will get to charge at what time. But how do these algorithms decide? The transparent charging station project produces the first user interface informing people about smart charging decisions.

Thirdly, the Camera Shutter project originated based on the notion that people do not know if and when cameras in public space are recording or not. We wondered: would people like to live in a city where all city cameras clearly show or state when they’re not in use? What if, just like laptop shutters many people have placed over their webcam, this could be a way to make clear to citizens when a camera is not recording them?

For this project, a timelapse camera at the office of AMS Institute was outfitted with a shutter. Subsequently, the effects of this small-scale pilot will be examined by interviewing staff and visitors:

Camera Shutter project

To examine the development of this 'questionnaire' a time-lapse camera was placed on the opposite wall.

Camera Shutter project

To examine the development of this 'questionnaire' a time-lapse camera was placed on the opposite wall.

Camera Shutter project

Would people like to live in a city where all city cameras clearly show or state when they’re not in use?

Core values for responsible urban digitization
At the Responsible Sensing Lab, and for Responsible Urban Digitization program as a whole, we use the City’s values (TADA, Digital City Agenda) as our starting point. We will explore what these values mean when applied to actual digital software and hardware.

Also, we are inspired by the methodology of value sensitive design. This approach allows us to focus on design choices inherent in the type of sensing hardware, the distribution of intelligence between cloud and back-end, the physical design and placement of sensors in public space, and interaction possibilities for citizens.

Recently, a three year collaboration has been signed between the City of Amsterdam and AMS Institute. In this Lab, we’ll work closely with experts at TU Delft Industrial Design Faculty.

News

Booklet: 4 Human Scan Car designs

Responsible Urban Digitization

This booklet provides a recap of our design sprint on how to make scan cars more "human".

News

Blog: surveillance systems rolling dice

Responsible Urban Digitization

In the smart city of tomorrow, we could fine 100% of all offences at virtually no extra effort. Yet a ‘robot government’ that never condones small transgressions seems to be in conflict with the ideal of a humanist smart city. How should we go about this?

News

COVID-19 measures and traffic intensity

Smart Urban Mobility

A visualization of traffic intensity before, during and after intelligent lockdown measures in the Netherlands.

Principal Investigators